Best Service Price Guarantee
If a customer receives a better Out The Door (OTD) advertised service price from a verified competitor, 1ov1 will make every effort to match or beat that competitor's price.
The competitor's OTD price must include equivalent features and functions and be itemized to show the full OTD amount. Customers are required to submit the competitor's official OTD offer with the competitors contact information to 1ov1 Telespex for review.
What is OTD?
Out The Door (OTD) price or amount refers to a comprehensive and itemized offer that includes the following:
a) all service pricing, taxes, and fees the customer will pay
b) specifies the OTD price after any promotions or offers expire
c) outlines the contract term period
Additional Documentation
To ensures an accurate comparison and fair pricing adjustment 1ov1 Telespex may request further documentation from the customer and the competitor. This may include details about:
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One-time purchases
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Shipping charges
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Setup and installation costs
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Costs for one-time and ongoing adds, moves, and changes
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Service and maintneance contracts and costs
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Duration of promotions
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Terms and conditions

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