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Call Center Queues Diagram

Call Center Queues / Call Queue Manager:

A Call Queue is a way for the phone system to automatically place callers on hold until an agent becomes available. Once an agent becomes available, the call is delivered to that agent/s in the order the calls were received. 

A well-configured Call Queue can be vital to all businesses with high call volumes. Ask your 1ov1 Account Manager if a Call Queue is right for you.

System Requirements:

  • Exclusively for 1ov1 Business Phone System customers


  • $14.99/Call Queue per a 10-minute wait limit

  • $14.99/each additional 10-minute 

  • $149.99/month Call Queue Manager™: Online reporting system

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