Ring Groups:

Ring Groups let incoming calls reach the right people fast by ringing multiple phones at once or in a set order. Whether it’s your sales, support, or billing team, everyone in that group gets the call — so customers never wait and opportunities never slip away. It’s teamwork and efficiency, built right into your phone system.

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Ring Group Limits: 

• Limited to 8-rings or less

• Ring Groups can not be linked to other Ring Groups

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Ring Group Cost: 

• Free!

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Call Ques™:

Call Queues build on the power of Ring Groups — and take call management to the next level. While Ring Groups ring multiple users or extensions at once, Call Queues organize incoming calls, hold them in line for up to 10 minutes (or more) while playing music-on-hold, and automatically route them to the next available agent. This means no missed calls, shorter wait times, and a smoother experience for both your team and your customers.

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Call Que System Requirements:

• Exclusively for 1ov1 Business Phone System customers

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Call Que Cost: 

• $14.99/Call Que per a 10-minute wait limit

• $14.99/Call Que per a 10-minute wait limit

• $14.99/each additional 10-minute 

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Call Que Manager™: Que Analytics and Reports System

• $149.99/month

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Call Que™, Call Ques™, and Call Que Manager™ are trademarks of 1ov1.