top of page
Priority Call Routing.png

VIP Call Routing™

1ov1's VIP or Priority Call Routing ensures that your most important callers never wait in line, get lost in an IVR, or end up with the wrong department. Whether it’s a high-value client, a frequent caller, or a returning customer, 1ov1 intelligently fast-tracks them to the best available team member — with zero buttons pressed and no manual intervention.

This automation is fully configured for you by your Dedicated Success Manager, making it effortless for your business to deliver a “white-glove” experience that stands out every time the phone rings.

​​

It’s a smart, automated way to manage calls around the clock — keeping your business responsive, professional, and always in control.​

​​

⭐ What Makes 1ov1’s VIP Call Routing Different

Other phone systems may offer generic priority rules, but 1ov1 transforms it into a complete automation, deeply integrated with:

The result is a VIP routing engine that goes far beyond a simple “priority tag.”

​​

🚀 How VIP Call Routing Works

1. Identify the Caller Automatically

We program your system to instantly recognizes priority customers:

  • VIP numbers

  • Urgent service/maintenance lines

  • Any number you designate

No codes. No PINs. No menu selections.
The caller is prioritized the moment the phone rings.

Or optionally the caller may enter their VIP PIN.

​

2. Place the Caller at the Front of the Line

Instead of entering the queue like everyone else, VIP callers are:

  • Moved ahead of non-priority callers

  • Routed to the shortest-wait agent

  • Sent to their preferred team member

  • Automatically escalated if wait times exceed thresholds

This works across all locations and remote workers instantly.

​

3. Instantly Activate VIP Handling Rules

When a priority caller is detected, 1ov1 can trigger special actions:

  • Trigger a VIP-only ring group

  • Skip the welcome menu

  • Play a personalized greeting

  • Ring management staff first

  • Override standard Day/Night Call Routing rules

  • Trigger an otoText™ or automated follow-up

These workflows are tailored to your business by your Success Manager.

​

4. Never Miss an Important Caller

If your VIP caller reaches voicemail or your team is busy:

  • otoText™ instantly replies with a personalized text message

  • Failover routing sends the call to backup numbers

  • Missed call alerts go straight to management

VIP calls don’t slip through the cracks — ever.

​

​

🎯 Perfect For Businesses That Handle Important Clients.

Priority Call Routing is ideal for:

  • Law Firms

  • Medical & Dental Offices

  • Real Estate & Mortgage Teams

  • Insurance Offices

  • Restaurants with High-Volume VIP Reservations

  • Auto Dealerships & Service Centers

  • Financial Advisors & Banks

  • Government & Municipal Services

  • Multi-location Retail

  • Any business with high-value or time-sensitive callers

If certain callers can’t wait — this automation solves it permanently.

​

​

🔧 Configured For You — No Setup Required

Unlike other phone systems that leave you to figure out routing rules, 1ov1 handles everything:

Your Dedicated Success Manager will:

  • Create your VIP list

  • Build advanced routing logic

  • Integrate with your IVR, queues, and ring groups

  • Design custom greetings

  • Set up escalation pathways

  • Test everything with you live

  • Maintain and update routing as your business changes

No technical knowledge required. No menus to navigate.

​

​

📊 Advanced Reporting & Insights when combined used with Call Ques. 

View clear data showing:

  • How many priority callers were handled

  • Average wait times

  • Which agents responded fastest

  • Missed VIP calls

  • Service level impact

  • Call trends by time, day, or department

These insights help you continually refine customer experience and staffing.

​

​

⭐ Why Businesses Choose 1ov1 for VIP Callers

  • VIP calls never wait in line

  • Personalized routing without IVR complexity

  • Improved client satisfaction and retention

  • Faster response times

  • Better protection for high-value relationships

  • More revenue opportunities from premium callers

  • Zero setup — we handle it for you

When a key client calls, 1ov1 makes sure they get the attention they deserve.

​

​

🟦 Start Using Priority Call Routing Today

VIP Call Routing™ is included with 1ov1’s AI Call Automation Suite and is set up free of charge for all 1ov1 customers.

​

​

​Cost: 

  • Free

bottom of page